I have ordered again several weeks back and she still has not billed me for the items, let alone sent them. I even signed her guestbook to take advatange of her current special offer but by the time she bills me it may have expired! Another friend has recently had problems where they sent payment and it took six months for the sister to realise she had got it and send the items. Despite thinking I would not order again; I have done twice as they sell items you can't get elsewhere; with fairly good results so I thought the service had improved. The only problem I have is if she cannot get an item she makes substitutions and often the substitutions are poor; ie niqabs and scarves with embroidery when you wanted plain; too small kids al-ameerahs with lace when you ordered the plain adults ones; or she just never sends that item at all. My best friend ordered a good six months ago and asked for six pairs of the black cotton gloves; she kept saying she could not get hold of that many but she would eventually; however they have never been sent nor has my friend been refunded that money. I have been told by a sister very famililar with the company that what they do is put a photo of a generic item on the site; and actually go to buy the majority of the items from the bazaar when an order is placed; it explains the very low prices on some items but also the poor substitutions and variation in quality at times. I am still waiting for the bill for this order; if they didn't sell the Arabic kids books so cheap (even in Saudi they are more expensive than she sells them for) and rare items for the household and good niqabs I'd give this site a wide berth.